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Terms & Conditions

Please read these terms before booking a call or buying a programme. They explain what you can expect from us, and your rights under UK consumer law — including your right to cancel.

Last updated: 5 November 2026

1. About these terms

This website is operated by BGC Consulting. You can contact us at hello@bgcconsulting.co.uk.

These terms apply when you use this website, book a free discovery call or buy any of our programmes. By ticking the box to accept them at checkout, you agree to them. If you are buying as a consumer, nothing in these terms affects your legal rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Our services

We provide career coaching, training and job-search support for people moving into Building Safety and related roles in the UK. Depending on the programme, this may include 1-on-1 and group coaching, tutor-led training, preparation for nationally accredited qualifications, CV reviews, mock interviews, job-search support and access to online materials through our client portal. The exact content of each programme is described on its page at the time you buy it.

3. Ordering and your contract with us

  • When you complete checkout and your payment is confirmed, a contract is formed between you and us.
  • We'll email you a confirmation including the programme details, price and these terms.
  • You must be 18 or over to buy a programme.
  • Please make sure the details you give us are accurate, and let us know if anything changes.

4. Prices and payment

  • All prices are shown in pounds sterling (GBP) and are the total amount you pay.
  • Payment is taken in full at checkout, by card, through our payment provider Stripe.
  • Exam, registration or certification fees charged by third-party awarding bodies are only included where the programme description says so.
  • If we make an obvious pricing error, we'll contact you before your order is processed and you can choose whether to continue.

5. Sessions and delivery

Our programmes are delivered online. Once your payment is confirmed you'll get access to your client portal, and we'll contact you to arrange your first session. Coaching and training sessions take place by video call (usually Zoom) at agreed times. We will provide our services with reasonable care and skill.

6. Your right to cancel and refunds

In short: you can cancel within 14 days of buying for a refund. If you've asked us to start within those 14 days, we can deduct the value of what we've already provided, and once you've accessed digital content you can no longer cancel that part.

6.1 The 14-day cancellation period

As a consumer, you have the right to cancel your contract within 14 days of the day it is formed, without giving any reason.

6.2 If you ask us to start during the cancellation period

At checkout you can ask us to begin your programme straight away. If you do, and then cancel within the 14 days:

  • Services (coaching, training sessions, CV reviews and similar): you'll have to pay for services provided up to the time you tell us you're cancelling, in proportion to the full programme. If the service has been fully performed, you'll no longer have the right to cancel.
  • Digital content (online course materials in your portal): by asking for immediate access and acknowledging this, you lose the right to cancel the digital content once access has begun.

6.3 How to cancel

To cancel, tell us clearly before the 14 days end — email hello@bgcconsulting.co.uk with your name, the programme you bought and the date of purchase. You can use the model cancellation form below, but you don't have to.

6.4 Refunds

We'll refund you within 14 days of being told you're cancelling, using the same payment method you used, minus any deduction allowed under section 6.2. We don't charge a fee for refunds.

6.5 After the 14-day period

After the cancellation period ends, payments are non-refundable except where the law says otherwise — for example, if our services weren't provided with reasonable care and skill, or as described. You keep all your rights under the Consumer Rights Act 2015.

Model cancellation form

To BGC Consulting, hello@bgcconsulting.co.uk:

I hereby give notice that I cancel my contract for the supply of the following service: ______

Ordered on: ______ · Name: ______ · Address: ______

Signature (only if sent on paper): ______ · Date: ______

7. Rescheduling and missed sessions

  • If you need to reschedule a coaching session or discovery call, please give us at least 24 hours' notice and we'll find a new time.
  • If you miss a session without notice, we may not be able to rearrange it, and it may count as used.
  • If we need to reschedule a session, we'll give you as much notice as possible and offer an alternative time. If we cancel and can't offer a suitable alternative, we'll refund you for that session.

8. Results and qualifications

We'll give you our full commitment, expertise and support. However, getting a job depends on many things outside our control — including your effort, background, location, the job market and employers' decisions — so unless a programme description sets out a specific guarantee with its own conditions, we can't guarantee a particular job, salary or outcome. Testimonials on our website reflect individual clients' experiences and aren't a promise of the same result. Where a programme prepares you for a qualification, the qualification is awarded by the relevant awarding body, subject to its own rules and assessments.

9. Your account and our materials

  • Keep your login details secure and don't share your account. Access is for your personal use only.
  • Our course materials, templates and videos are protected by copyright. You may use them for your own career development, but you may not copy, share, resell or publish them.
  • We may suspend access if an account is used in breach of these terms (for example, sharing materials), and will tell you why.

10. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer. Our services are for personal (domestic) use; if you buy for business purposes, our total liability to you is limited to the price you paid.

11. Complaints

We want you to be happy with our service. If something isn't right, please tell us:

  1. Email hello@bgcconsulting.co.uk with “Complaint” in the subject line and details of what happened.
  2. We'll acknowledge your complaint within 3 working days.
  3. We'll aim to give you a full response within 14 days. If it will take longer, we'll explain why and when to expect it.

If we can't resolve your complaint, you may be able to refer it to an alternative dispute resolution provider, or seek advice from Citizens Advice. Complaints about how we use your personal data can also be made to the ICO — see our Privacy Policy.

12. General

  • We may update these terms from time to time. The version in force when you buy applies to your purchase.
  • If any part of these terms is found to be unenforceable, the rest will still apply.
  • These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.